Sony DualSense Wireless Controller VS Wacom Intuos Pro
Verdict DROP IT DROP IT
The Reality A class action filed in February 2021 by Chimicles Schwartz Kriner & Donaldson-Smith on behalf of PS5 owners alleges the DualSense suffers from a 'drift defect' that moves on-screen action without any player input on the joystick. The complaint alleges Sony was aware of the defect through online consumer complaints, direct customer complaints, and its own pre-release testing, but failed to fix it. According to the filing, subsequent software and firmware updates did little to resolve the issue, and customers with in-warranty controllers still had to ship them to a repair center at their own expense. In February 2020, software engineer Robert Heaton discovered and published that Wacom's tablet drivers silently logged the name of every application a user opened while the tablet driver was running, and transmitted that data to Google Analytics for tracking. The behavior was disclosed only inside Wacom's 'Wacom Experience Program' privacy policy, which most users never read closely, rather than through a clear, specific consent prompt. Wacom's response was that the data was collected only in aggregate and anonymized, and that the company 'cannot relate to any specific users' -- but it did not dispute that the app-tracking itself was occurring. The story was widely reported by outlets including The Register, Sophos, and PetaPixel in February 2020, and Wacom subsequently made the tracking easier for users to find and disable.
SHORT ANSWER
Sony DualSense Wireless Controller: A 2021 class-action lawsuit alleges Sony's own pre-release testing found the DualSense's 'drift defect' before the controller launched, and that subsequent firmware updates failed to fix it, leaving owners to pay for their own warranty repair shipping.
Wacom Intuos Pro: Wacom's Intuos Pro driver software was found in February 2020 to silently log and transmit the name of every application users opened while the driver ran, disclosed only inside a privacy policy rather than through clear consent.