Meta Quest 2 VS Amazon Echo (Alexa)
Verdict BUY IT DROP IT
The Reality The comfort claim ran into a real, formal CPSC recall: Meta (then Facebook Technologies) recalled roughly 4 million removable foam facial interfaces in the US after receiving 5,716 reports of skin reactions -- including rashes, swelling, burning, itching, hives, and bumps -- as of the recall filing. Sales of the Quest 2 were briefly paused in the US while the recall was arranged. Meta's remedy was a free silicone cover offered to all affected owners, and no reports of injuries requiring hospitalization were part of the recall filing. The FTC and Department of Justice found Amazon violated the Children's Online Privacy Protection Act (COPPA) by retaining children's Alexa voice recordings indefinitely -- keeping them for years -- and undermining parents' actual deletion requests: even when a parent asked Amazon to delete a child's data, the company failed to delete transcripts of what the child had said from all of its internal databases. Amazon agreed to pay a $25 million civil penalty in May 2023 and is now required to overhaul its deletion practices, delete inactive children's Alexa accounts, and implement new privacy safeguards around geolocation data.
SHORT ANSWER
Meta Quest 2: The Quest 2's original foam facial interface was formally recalled by CPSC after 5,716 US reports of skin irritation, rashes, and hives out of roughly 4 million units sold, but Meta's response -- a sales pause and a free silicone-cover remedy for every affected owner -- addressed it properly.
Amazon Echo (Alexa): The FTC and DOJ found Amazon retained children's Alexa voice recordings indefinitely and failed to honor parents' deletion requests across its systems, resulting in a $25 million COPPA settlement in 2023 and a mandated overhaul of its deletion practices.